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borjmuller on "Upgrade Cancelation"

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i just upgraded my account an hour ago.. and after deep thinking .. i have decided to cancel the upgrade..
i saw this message
Just in case you’re not happy with your upgrade we offer a limited refund on newly purchased upgrades.

1. New domain registrations will be refunded if requested within 2 days.
2. Domain renewals are non-refundable.
3. Most other upgrades can be fully refunded within 30 days of purchase.

You can use the "Cancel and Refund" button if available or Contact support if you want to request a refund.

I Clicked the said button and this thing flashed in front of me

Support is currently closed as staff meet offsite brainstorming ways to make things better. We will be dropping into the forums regularly during the hiatus, and we’ll formally reopen on August 16th.

So how can i cancel my upgrade and get the refund?


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