I am ultimately disappointed in the non-existant 24/7 support. A real company cannot take off a week and let support hang up! I finally have time to work on my wp site and a simple password problem is stopping me cold. I tired to retrieve my password in multiple ways and nothing arrives in my email box.
Just to be able to post this problem in the support forum, I had to register a new WP user name. I know I have an original user name and password because I already have a site and I logged in before.
This should be easy and it is not.
Customer Satisfaction is at zero.
hybsmith